FAQs
My Account
How do I create my Childsplay Clothing account?
To create an account, please click here: https://www.childsplayclothing.co.uk/account/register
You will be asked to fill out your details. Once you've done so, click the button to create your account, and you are all set!
How do I sign into my Childsplay Clothing account?
To sign into your account, simply select ‘My Account’ and follow the steps below;
1. Enter the email address you registered your account with
2. Select continue and you'll receive your unique log in code via email
Returns & Refunds
What is your returns policy?
ANY UNWANTED ITEMS MUST BE RETURNED AND RECEIVED BY US WITHIN 28 DAYS OF YOUR DELIVERY DATE.
The condition of the item(s) you wish to return needs to be new, unused, and in its original packaging, with all tags as it was received by you. Original shoe boxes and other packaging containers must also be returned undamaged and in unused condition as these are considered a part of the product.
When trying on an item please ensure it does not come into contact with perfumes, sprays, creams or other substances and please make sure footwear is tried on a clean soft indoor surface.
We offer returns on thousands of our products; any items that aren’t eligible will be clearly stated on the product pages.
The following items in particular cannot be returned:
- Made to order
- Custom products
- Products marked as non-returnable within the product details
- Hair accessories - returnable only if not worn
- Perishable goods
- Gift boxes
- Bottles/Dummies - only accepted if unopened and returned in sealed packaging
A return on exclusion items will only be accepted when items are faulty or do not fit the description given. If the above conditions are not met then the item will be returned to you.
Please note that we do not offer exchanges.
To proceed with a return, please access our returns portal here
How long will my refund take?
As soon as your items have been received within our UK based warehouse, your refund will be processed within 5 working days and all refunds will be processed back to your original method of payment, unless advised otherwise by our Customer Care Team. Please note it may take a few days to reflect in your statement depending on the card issuer.
What happens if I return my item(s) outside of the 28 days returns policy?
If we receive your item(s) outside of the 28 days returns window (the 28 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service charge for your location.
How will I know when you've refunded me?
As soon as we've processed your return and issued you with a refund, we will send you an email to let you know confirming the total amount that has been refunded.
Can I return my order to you for an exchange?
We do not currently offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer.
If you need any help, please contact us our dedicated Customer Care Team here who will be on hand to help.
What happens if I have received an incorrect or faulty item?
We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.
Orders
How do I place an order?
Simply browse and shop, adding items to your bag. When you're happy with your selection, you can proceed to our checkout page. Here you will be required to either log in, register for a new account or checkout as a guest. Please note, items added to your shopping basket are not reserved until the order is confirmed.
You will then be presented with a selection of ways to pay to help you complete your order dependent on your delivery country.
Alternatively, if you would prefer to place the order directly with our customer care team, please email: [email protected] directly so that they can assist you further with this.
Can I change or cancel my order?
Whilst we cannot guarantee this option will be available, we will always do everything we can to make sure your request is possible. Please contact our Customer Care Team here at the earliest possible convenience for further support.
Do you offer gift wrap?
We don't currently have an option to add gift wrap to your order but we can certainly do our best to request this for your order.
Simply place your order as usual and then contact our Customer Care Team immediately after. This ensures we can note your request before dispatch.
Delivery
What are my delivery options?
Europe
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| UK | Express Delivery (1-3) Working Days | £4.95 | |
| UK Other - Isle of Man, Jersey | Express Delivery (2-4) Working Days | £6.95 | |
| Belgium, Cyprus, Czech, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Vatican City | Standard Delivery (2-4) Days | ✅ | |
| Austria, Bulgaria, Croatia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, North Macedonia, Norway, Romania, Kosovo, Slovakia, Sweden, Serbia, Åland Islands | Standard Delivery (2-4) Days | ✅ | |
| Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Monaco, Montenegro, San Marino, Slovenia, Ukraine | Standard Delivery (2-4) Days | ✅ | |
| Armenia, Moldova | Express Delivery (2-4) Days | €18.95 | |
| Turkey | Express Delivery (1-3) Days | US$ 9.95 | ✅ |
| Switzerland | Express Delivery (2-4) Days | CHF 15.95 | ✅ |
Americas
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| USA | Express Delivery (2-4) Working Days | US $13.95 | ✅ |
| Canada | Express Delivery (2-4) Days | CA $24.95 | |
| Brazil | Express Delivery (2-4) Days | US $19.95 | |
| Chile, Colombia, Dominica, EL Salvador, French Guiana, Grenada, Guatemala, Jamaica, Uruguay, Carribean Islands | Standard Delivery (3-7) Days | US $19.95 | |
| Argentina, Bahamas, Bermuda, Bolivia, Costa Rica, Dominican Republic, Ecuador, Haiti, Honduras, Mexico, Paraguay, Trinidad & Tobago | Standard Delivery (3-7) Days | US $29.95 | |
| Nicaragua, Panama, Papu New Guinea, Peru, | Standard Delivery (3-8) Days | US $39.95 |
Middle East
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Saudi Arabia | Express Delivery (2-4) Working Days | SAR 49.95 | ✅ |
| UAE | Express Delivery (2-4) Working Days | AED 49.95 | ✅ |
| Qatar | Express Delivery (2-4) Working Days | QAR 49.95 | ✅ |
| Bahrain, Kuwait | Express Delivery (2-4) Working Days | US$ 11.95 | ✅ |
| Oman, Jordan, Lebanon | Express Delivery (2-4) Working Days | US$ 10.95 | |
| Yemen | Standard Delivery (3-7) Days | US$ 29.95 |
Asia
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Azerbaijan | Express Delivery (3-5) Days | AZN 21.95 | |
| China | Standard Delivery (3-6) Days | CNY 129.95 | |
| Hong Kong SAR | Express Delivery (2-4) Days | HK$ 180 | ✅ |
| India | Express Delivery (3-5) Days | INR 1,595 | |
| Indonesia | Express Delivery (2-4) Days | IDR 275,000 | |
| Japan | Standard Delivery (3-6) Days | JPY 2,995 | ✅ |
| Macau SAR | Express Delivery (3-5) Days | MOP 149 | ✅ |
| Malaysia | Express Delivery (2-4) Days | RM 59.95 | |
| Singapore | Express Delivery (2-4) Days | SG$ 19.95 | |
| South Korea | Express Delivery (2-5) Days | KRW 29,995 | ✅ |
| Taiwan | Express Delivery (2-4) Days | TW$ 495 | ✅ |
| Thailand | Express Delivery (2-4) Days | THB 525 | |
| Vietnam | Express Delivery (3-5) Days | VND 350,000 | |
| Bangladesh, Jordan, Kazakhstan, Lebanon, Maldives, Pakistan, Sri Lanka | Standard Delivery (3-6) Days | US$ 14.95 | |
| Brunei, Cambodia, Nepal, Philipines | Standard Delivery (3-6) Days | US$ 19.95 | |
| Iraq, Laos, Mauritius, Mauritania, Mongolia, Myanmar, Palestinian Territories, Suriname, Turkmenistan | Standard Delivery (3-7) Days | US$ 29.95 | |
| All Other Countries | Standard Delivery (3-8) Days | US $39.95 |
Oceania
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Australia | Standard Delivery (3-6) Days | AU$ 29.95 | ✅ |
| New Zealand | Standard Delivery (3-6) Days | NZ$ 39.95 |
Africa
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Morocco | Express Delivery (2-4) Days | GBP 19.95 | |
| South Africa | Express Delivery (2-4) Days | US$ 14.95 | |
| Eithiopia, Kenya | Standard Delivery (3-6) Days | US$ 10.95 | |
| Botswana, Burundi, Djibouti, Ghana, Libiya, Malawi, Mali, Namibia, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Tunisia, Uganda | Standard Delivery (3-6) Days | US$ 19.95 | |
| Angola, Cameroon, Congo-B, Congo-K, Gambia, Liberia, Madagascar, Mozambique, Nigeria, | Standard Delivery (3-7) Days | US$ 29.95 | |
| Algeria, Central African Republic, Chad, Equitorial Guinea, Eritrea, Gabon, Niger | Standard Delivery (3-8) Days | US $39.95 |
Which couriers do you use?
For deliveries within the UK we use DPD or DHL.
For deliveries outside of the UK we use DHL. Once the parcel has arrived in the correct country for delivery, DHL may use local postal services and couriers.
When will my order arrive?
Once your order has been dispatched you'll receive an email letting you know your order is on its way. You can monitor the live progress of your delivery via the tracking link provided.
Should you not have received your dispatch confirmation, please contact our dedicated Customer Care Team here and we will look into this for you.
Payments
What payment methods do you accept?
Here at Childsplay Clothing, we accept the following payment methods. Please note dependent on the items contained within your bag and your delivery country, your payment options may change.
Credit Card:
We accept Visa, MasterCard, American Express, JCB, Discover & Diners and CUP cards.
Apple Pay
Google Pay
Klarna
Clearpay
Afterpay
Laybuy
PayPal
What currencies do you accept?
All local currencies will be displayed when selecting your delivery country.
Do you sell gift cards?
We now offer e-gift cards in GBP only. You can purchase e-gift cards here
Size & Fit
Where can I find size conversion charts?
Please find our handy size and measuring guide here
We use True Fit to help you find the right size. Just look for the small "What is my size?" button above the size options on our product page. This will give you personalized size recommendations for that specific product, making it easier to choose the perfect fit.
Get support
- Contact usIf you can't find the answers you are looking for please get in touch.
- Chat with us