FAQs
My Account
How do I use my Childsplay Clothing account?
You can sign in to My Account on the Childsplay website using your Childsplay account log in details. If you haven’t created an account, you can easily sign up for a new account by clicking the 'sign up here' button.
To sign into your account, simply select ‘My Account’ and follow the steps below;
1. Enter the email address you registered your account with
2. Enter your password
3. Click 'Sign in'
If you have forgotten your password, you can reset it from the My Account screen by clicking ‘Forgotten Password’.
If you choose to reset your password, you will receive an email with a link to complete your reset. You may need to check your Junk/Spam folder for the password reset email.
You can sign up here: https://www.childsplayclothing.co.uk/account/register
Returns & Refunds
ANY UNWANTED ITEMS MUST BE RETURNED AND RECEIVED BY US WITHIN 28 DAYS OF YOUR DELIVERY DATE.
The condition of the item(s) you wish to return needs to be new, unused, and in its original packaging, with all tags as it was received by you. Original shoe boxes and other packaging containers must also be returned undamaged and in unused condition as these are considered a part of the product.
When trying on an item please ensure it does not come into contact with perfumes, sprays, creams or other substances and please make sure footwear is tried on a clean soft indoor surface.
We offer returns on thousands of our products; any items that aren’t eligible will be clearly stated on the product pages.
The following items in particular cannot be returned:
- Made to order
- Custom products
- Products marked as non-returnable within the product details
- Hair accessories - returnable only if not worn
- Perishable goods
- Gift boxes
- Bottles/Dummies - only accepted if unopened and returned in sealed packaging
A return on exclusion items will only be accepted when items are faulty or do not fit the description given. If the above conditions are not met then the item will be returned to you.
Please note that we do not offer exchanges.
To proceed with a return, please access our returns portal here
Please visit our returns portal here
Please visit our returns portal here
As soon as your items have been received within our UK based warehouse, your refund will be processed within 5 working days and all refunds will be processed back to your original method of payment, unless advised otherwise by our customer care team. Please note it may take a few days to reflect in your statement depending on the card issuer.
If you believe that an error has been made with your refund, please contact us here and we'll look into this immediately for you.
If we receive your item(s) outside of the 30 days returns window (the 30 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service charge for your location.
As soon as we've processed your return and issued you with a refund, we will send you an email to let you know confirming the total amount that has been refunded.
We do not currently offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer.
If you need any help, please contact us our dedicated customer care team here who will be on hand to help.
We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.
We are able to offer refund to gift voucher for UK returns meaning you can choose to have your funds reimbursed back to a Childsplay Gift voucher, meaning you can get shopping sooner than later.
You will also receive an additional 10% bonus, that will be added on-top of your refunded value. For example, if your refund is worth £100 and you chose to be refunded via a gift card, you will have £110 to spend.
To action the ‘Refund to Gift Card’ option, when generating a return through our online portal, you will see two choices:
Return funds to Gift Card
Return funds to original payment method
Firstly, select option 1. Once your return has reached us here at Childsplay Clothing, your refund will be processed to the gift card and ready to use immediately.
Please note that If you split your payment between a gift card and personal card, the funds are first returned to your gift card and then to the payment card.
Placing an order
Simply browse and shop, adding items to your bag. When you're happy with your selection, you can proceed to our checkout page. Here you will be required to either log in, register for a new account or checkout as a guest. Please note, items added to your shopping basket are not reserved until the order is confirmed.
You will then be presented with a selection of ways to pay to help you complete your order dependent on your delivery country.
Alternatively, if you would prefer to place the order directly with our customer care team, please email: [email protected] directly so that they can assist you further with this.
Once you have placed an order, you will receive an automated ‘order confirmation’ email. This will include an overview of the items ordered along with your confirmed shipping address.
If you have not received an ‘order confirmation’ email, please check to ensure that it has not been filtered into your ‘junk’ folder and if you still cannot locate the email, please contact our customer care team here
Whilst we cannot guarantee this option will be available, we will always do everything we can to make sure your request is possible. Please contact our customer care team here at the earliest possible convenience for further support.
Yes, we do! Make your order extra special with our bespoke Childsplay Clothing gift box. Hand-packed by our in-house team, your child's designer clothing will be elegantly wrapped in layers of lush monogram tissue paper and chic jacquard ribbon, creating an unparalleled unboxing experience.
Simply place your order as usual and then contact our customer care team immediately after. This ensures we can note your request before dispatch.
Delivery
Europe
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| UK | Express Delivery (1-3) Working Days | £4.95 | |
| UK Other - Isle of Man, Jersey | Express Delivery (2-4) Working Days | £6.95 | |
| Belgium, Cyprus, Czech, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Poland, Portugal, Spain, Vatican City | Standard Delivery (2-4) Days | ✅ | |
| Austria, Bulgaria, Croatia, Denmark, Estonia, Faroe Islands, Finland, Georgia, Greenland, Hungary, Latvia, Liechtenstein, Lithuania, North Macedonia, Norway, Romania, Kosovo, Slovakia, Sweden, Serbia, Åland Islands | Standard Delivery (2-4) Days | ✅ | |
| Albania, Andorra, Belarus, Bosnia & Herzegovina, Iceland, Monaco, Montenegro, San Marino, Slovenia, Ukraine | Standard Delivery (2-4) Days | ✅ | |
| Armenia, Moldova | Express Delivery (2-4) Days | €18.95 | |
| Turkey | Express Delivery (1-3) Days | US$ 9.95 | ✅ |
| Switzerland | Express Delivery (2-4) Days | CHF 15.95 | ✅ |
Americas
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| USA | Express Delivery (2-4) Working Days | US $13.95 | ✅ |
| Canada | Express Delivery (2-4) Days | CA $24.95 | |
| Brazil | Express Delivery (2-4) Days | US $19.95 | |
| Chile, Colombia, Dominica, EL Salvador, French Guiana, Grenada, Guatemala, Jamaica, Uruguay, Carribean Islands | Standard Delivery (3-7) Days | US $19.95 | |
| Argentina, Bahamas, Bermuda, Bolivia, Costa Rica, Dominican Republic, Ecuador, Haiti, Honduras, Mexico, Paraguay, Trinidad & Tobago | Standard Delivery (3-7) Days | US $29.95 | |
| Nicaragua, Panama, Papu New Guinea, Peru, | Standard Delivery (3-8) Days | US $39.95 |
Middle East
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Saudi Arabia | Express Delivery (2-4) Working Days | SAR 49.95 | ✅ |
| UAE | Express Delivery (2-4) Working Days | AED 49.95 | ✅ |
| Qatar | Express Delivery (2-4) Working Days | QAR 49.95 | ✅ |
| Bahrain, Kuwait | Express Delivery (2-4) Working Days | US$ 11.95 | ✅ |
| Oman, Jordan, Lebanon | Express Delivery (2-4) Working Days | US$ 10.95 | |
| Yemen | Standard Delivery (3-7) Days | US$ 29.95 |
Asia
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Azerbaijan | Express Delivery (3-5) Days | AZN 21.95 | |
| China | Standard Delivery (3-6) Days | CNY 129.95 | |
| Hong Kong SAR | Express Delivery (2-4) Days | HK$ 180 | ✅ |
| India | Express Delivery (3-5) Days | INR 1,595 | |
| Indonesia | Express Delivery (2-4) Days | IDR 275,000 | |
| Japan | Standard Delivery (3-6) Days | JPY 2,995 | ✅ |
| Macau SAR | Express Delivery (3-5) Days | MOP 149 | ✅ |
| Malaysia | Express Delivery (2-4) Days | RM 59.95 | |
| Singapore | Express Delivery (2-4) Days | SG$ 19.95 | |
| South Korea | Express Delivery (2-5) Days | KRW 29,995 | ✅ |
| Taiwan | Express Delivery (2-4) Days | TW$ 495 | ✅ |
| Thailand | Express Delivery (2-4) Days | THB 525 | |
| Vietnam | Express Delivery (3-5) Days | VND 350,000 | |
| Bangladesh, Jordan, Kazakhstan, Lebanon, Maldives, Pakistan, Sri Lanka | Standard Delivery (3-6) Days | US$ 14.95 | |
| Brunei, Cambodia, Nepal, Philipines | Standard Delivery (3-6) Days | US$ 19.95 | |
| Iraq, Laos, Mauritius, Mauritania, Mongolia, Myanmar, Palestinian Territories, Suriname, Turkmenistan | Standard Delivery (3-7) Days | US$ 29.95 | |
| All Other Countries | Standard Delivery (3-8) Days | US $39.95 |
Oceania
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Australia | Standard Delivery (3-6) Days | AU$ 29.95 | ✅ |
| New Zealand | Standard Delivery (3-6) Days | NZ$ 39.95 |
Africa
| Country | Delivery time | Cost | Duties & Taxes Paid |
|---|---|---|---|
| Morocco | Express Delivery (2-4) Days | GBP 19.95 | |
| South Africa | Express Delivery (2-4) Days | US$ 14.95 | |
| Eithiopia, Kenya | Standard Delivery (3-6) Days | US$ 10.95 | |
| Botswana, Burundi, Djibouti, Ghana, Libiya, Malawi, Mali, Namibia, Rwanda, Sierra Leone, Somalia, South Sudan, Sudan, Tanzania, Tunisia, Uganda | Standard Delivery (3-6) Days | US$ 19.95 | |
| Angola, Cameroon, Congo-B, Congo-K, Gambia, Liberia, Madagascar, Mozambique, Nigeria, | Standard Delivery (3-7) Days | US$ 29.95 | |
| Algeria, Central African Republic, Chad, Equitorial Guinea, Eritrea, Gabon, Niger | Standard Delivery (3-8) Days | US $39.95 |
For deliveries within the UK we use DPD.
For deliveries outside of the UK we use Aramex and DHL. Once the parcel has arrived in the correct country for delivery, Aramex may use local postal services and couriers.
Once your order has been dispatched you'll receive an email letting you know your order is on its way. You can monitor the live progress of your delivery via the tracking link provided.
Should you not have received your dispatch confirmation, please contact our dedicated customer care team here and we will look into this for you.
Monday to Friday - if you live in the UK and place your order by 3pm UK time, you will receive it on the following working day. If your order is placed after 3pm on Friday, you will receive it on the following Tuesday. Please note UK bank holidays may affect this.
In very rare cases, our couriers can experience a problem or a communication issue. In these cases the parcel may have been left with a neighbour, in a safe place if requested or there could have been a technical tracking issue.
If you cannot track your parcel please contact us here and we’ll look into this immediately for you.
A specific delivery time cannot be requested but all our orders are sent on a tracked service so you can monitor the progress of your delivery online as soon as it has been dispatched.
We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.
No, we can currently only ship to one address per order.
Payments
Here at Childsplay Clothing, we accept the following payment methods. Please note dependent on the items contained within your bag and your delivery country, your payment options may change.
Credit Card:
We accept Visa, MasterCard, American Express, JCB, Discover & Diners and CUP cards.
Apple Pay
Google Pay
Klarna
Clearpay
Afterpay
Laybuy
PayPal
All local currencies will be displayed when selecting your delivery country.
Size & Fit
Please find our handy size and measuring guide here
We use True Fit to help you find the right size. Just look for the small "What is my size?" button above the size options on our product page. This will give you personalized size recommendations for that specific product, making it easier to choose the perfect fit.
Get support
- Contact usIf you can't find the answers you are looking for please get in touch.
- Chat with us