# childsplay-online

> Public Help Center articles for childsplay-online.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

This Help Center uses a one-page layout for browsers; the links below are dedicated Markdown article representations for LLM readers.

## Articles

- [How do I withdraw from my EU contract?](https://care.childsplayclothing.com/en-US/how-do-i-withdraw-from-my-eu-contract-6990318.md): To withdraw from your contract, please complete the contact form here: https://contact.gorgias.help/en-US/forms/3ekpy60xWhen filling out the form, please select the subject: EU Withdrawal - Enter Order No. BelowIn the message box, please include your
- [How do I create my Childsplay Clothing account?](https://care.childsplayclothing.com/en-US/how-do-i-create-my-childsplay-clothing-account-697040.md): To create an account, please click here. You will be asked to fill out your details. Once you've done so, click the button to create your account, and you are all set!
- [How do I sign into my Childsplay Clothing account?](https://care.childsplayclothing.com/en-US/how-do-i-sign-into-my-childsplay-clothing-account-177265.md): To sign into your account, simply select ‘My Account’ and follow the steps below;. 1. Enter the email address you registered your account with. 2. Select continue and you'll receive your unique log in code via email
- [What is your returns policy?](https://care.childsplayclothing.com/en-US/what-is-your-returns-policy-177310.md): The condition of the item(s) you wish to return needs to be new, unused, and in its original packaging, with all tags as it was received by you. Original shoe boxes and other packaging containers must also be returned undamaged and in unused conditio
- [How long will my refund take?](https://care.childsplayclothing.com/en-US/how-long-will-my-refund-take-177313.md): As soon as your items have been received within our UK based warehouse, your refund will be processed within 5 working days and all refunds will be processed back to your original method of payment, unless advised otherwise by our Customer Care Team.
- [What happens if I return my item(s) outside of the 28 days returns policy?](https://care.childsplayclothing.com/en-US/what-happens-if-i-return-my-item(s)-outside-of-the-28-days-returns-policy-177315.md): If we receive your item(s) outside of the 28 days returns window (the 28 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service ch
- [How will I know when you've refunded me?](https://care.childsplayclothing.com/en-US/how-will-i-know-when-youve-refunded-me-177316.md): As soon as your return has been processed and your refund has been issued, you will receive a confirmation email from us.
- [Can I return my order to you for an exchange?](https://care.childsplayclothing.com/en-US/can-i-return-my-order-to-you-for-an-exchange-177317.md): If you need to exchange an item, please contact our dedicated Customer Care Team here who will be on hand to help.
- [What happens if I have received an incorrect or faulty item?](https://care.childsplayclothing.com/en-US/what-happens-if-i-have-received-an-incorrect-or-faulty-item-200919.md): We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.
- [How much will my return cost?](https://care.childsplayclothing.com/en-US/how-much-will-my-return-cost-4879110.md): We offer courier return services in most countries, and a full list of costs can be found below. If we do not cover your delivery country, you may return the item to us using any postal method of your choice. Please note that you will be liable for t
- [How do I place an order?](https://care.childsplayclothing.com/en-US/how-do-i-place-an-order-177267.md): Simply browse and shop, adding items to your bag. When you're happy with your selection, you can proceed to our checkout page. Here you will be required to either log in, register for a new account or checkout as a guest. Please note, items added to
- [Can I change or cancel my order?](https://care.childsplayclothing.com/en-US/can-i-change-or-cancel-my-order-177269.md): Whilst we cannot guarantee this option will be available, we will always do everything we can to make sure your request is possible. Please contact our Customer Care Team here at the earliest possible convenience for further support.
- [Do you offer gift wrap?](https://care.childsplayclothing.com/en-US/do-you-offer-gift-wrap-182240.md): We don't currently have an option to add gift wrap to your order but we can certainly do our best to request this for your order. Simply place your order as usual and then contact our Customer Care Team immediately after here. This ensures we can not
- [How do I request an invoice for my order?](https://care.childsplayclothing.com/en-US/how-do-i-request-an-invoice-for-my-order-1023868.md): To request an invoice for your order, simply reach out to our Customer Care team here specifying your order number. We will promptly send you the invoice for your order as an attachment.
- [What are my delivery options?](https://care.childsplayclothing.com/en-US/what-are-my-delivery-options-177270.md): £4.95
- [Which couriers do you use?](https://care.childsplayclothing.com/en-US/which-couriers-do-you-use-177273.md): For deliveries within the UK we use DPD or DHL. For deliveries outside of the UK we use DHL or Emirates. Once the parcel has arrived in the correct country for delivery, our couriers may use local postal services and third party couriers.
- [When will my order arrive?](https://care.childsplayclothing.com/en-US/when-will-my-order-arrive-177274.md): Once your order has been dispatched you'll receive an email letting you know your order is on its way. You can monitor the live progress of your delivery via the tracking link provided. Should you not have received your dispatch confirmation, please
- [What payment methods do you accept?](https://care.childsplayclothing.com/en-US/what-payment-methods-do-you-accept-182226.md): Here at Childsplay Clothing, we accept the following payment methods. Please note dependent on the items contained within your bag and your delivery country, your payment options may change. We accept Visa, MasterCard, Revolut, American Express, JCB,
- [What currencies do you accept?](https://care.childsplayclothing.com/en-US/what-currencies-do-you-accept-182227.md): All local currencies will be displayed when selecting your delivery country.
- [Where can I find size conversion charts?](https://care.childsplayclothing.com/en-US/where-can-i-find-size-conversion-charts-177332.md): Please find our handy size and measuring guide here