Any unwanted items must be returned and received by us within 30 days of your delivery date. The condition of the item(s) you wish to return needs to be new, unused, and in its original packaging, as it was received by you. Original shoe boxes and ot
Please visit our returns portal here
Please visit our returns portal here
As soon as your items have been received within our UK based warehouse, your refund will be processed within 5 working days and all refunds will be processed back to your original method of payment, unless advised otherwise by our customer care team.
If you believe that an error has been made with your refund, please contact us here and we'll look into this immediately for you.
If we receive your item(s) outside of the 30 days returns window (the 30 days is counted from the date of delivery) we are unable to accept your return and the item(s) will be sent back to you. This will be charged at our standard delivery service ch
As soon as we've processed your return and issued you with a refund, we will send you an email to let you know confirming the total amount that has been refunded.
We do not currently offer exchanges. Please return any unwanted item(s) to us for a refund and place a new order for the item(s) you would prefer. If you need any help, please contact us our dedicated customer care team here who will be on hand to he
We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.
We are able to offer refund to gift voucher for UK returns meaning you can choose to have your funds reimbursed back to a Childsplay Gift voucher, meaning you can get shopping sooner than later. You will also receive an additional 10% bonus, that wil
