Delivery

What are my delivery options?

We have a wide range of domestic and international delivery options available - to see our full range, please click here

What are your delivery charges?

For more information on our delivery charges, please click here

Which couriers do you use?

For deliveries within the UK we use DPD. For deliveries outside of the UK we use Aramex. Once the parcel has arrived in the correct country for delivery, Aramex may use local postal services and couriers. E.g. Aramex could transfer to USPS for delive

How do I know when my order will reach me?

Once your order has been dispatched you'll receive an email letting you know your order is on its way. You can monitor the live progress of your delivery via the tracking link provided. Should you not have received your dispatch confirmation, please

What time do I have to order by to receive next working day delivery?

Monday to Friday- if you live in the UK and place your order by 6pm UK time, you will receive it on the following working day. If your order is placed after 6pm on Friday, you will receive it on the following Tuesday. Please note UK bank holidays may

I haven't heard from your delivery company yet?

Once our chosen courier receives your parcel, you’ll be contacted via email or text to let you know when delivery will be attempted. You will also be able to set further delivery preferences at this stage. On very rare occasions you might not hear fr

I've tracked my order with your delivery company and it says it's been delivered but I don't have it, what do I do now?

In very rare cases, our couriers can experience a problem or a communication issue. In these cases the parcel may have been left with a neighbour, in a safe place if requested or there could have been a technical tracking issue. If you cannot track y

Can I choose a specific time or day for my delivery?

A specific delivery time cannot be requested but all our orders are sent on a tracked service so you can monitor the progress of your delivery online as soon as it has been dispatched.

What happens if I have received an incorrect or faulty item?

We’re so sorry to hear you have received an incorrect or faulty item. Please contact us here and we'll look into this immediately for you.

Can I ship an order to multiple addresses?

No, we can currently only ship to one address per order.